Developer & IT Support Specialist (Remote)
About the Role:
Are you a digital guardian and automation wizard with a passion for innovation? Join our global team, where you’ll be a builder, troubleshooter, and trusted partner empowering our language technology platforms. This hands-on technical role blends development, automation, API integration, and advanced IT support, keeping our people, processes, and data secure, efficient, and ahead of the curve.
Key Responsibilities:
Custom Development & Integration
- Design, develop, and maintain automation solutions, scripts, and tooling for language operations using Python, PowerShell, TypeScript, React, and C#.
- Build, enhance, and support integrations with XTRF, memoQ, Microsoft 365, APIs, and other workflow platforms.
- Develop and maintain reports and dashboards (PowerBI).
IT Support & Asset Management
- Provide Tier 2/3 technical support, including troubleshooting applications, endpoints, networks, and user access.
- Manage deployment, configuration, and maintenance of Microsoft 365, Intune, Azure, and Defender environments.
- Coordinate user onboarding/offboarding, permissions, and device lifecycle.
- Update and optimize WordPress website
Process Automation & Optimization
- Identify manual or repetitive tasks and implement scalable automation across translation management and productivity platforms.
- Document new scripts, code, and processes; maintain an internal knowledge repository.
Security, Privacy & Compliance
- Serve as Security & Privacy Officer for compliance with ISO 27001, HIPAA, and GDPR standards.
- Monitor and respond to security incidents, risks, and vulnerabilities across all systems.
- Manage our ISMS process, policies and procedures.
- Manage secure API access and data flows, ensuring ongoing audit readiness.
Collaboration & Communication
- Liaise with internal stakeholders (Project Management, Sales, Partner Services, Leadership) to gather requirements and provide technical support.
- Communicate API documentation, SOPs, training, and technical updates to diverse audiences.
Skills & Qualifications:
Technical:
- Advanced proficiency in Python, PowerShell, TypeScript, React, and C#.
- Deep Experience with REST API design, integration, and troubleshooting.
- Familiarity with Google Drive, XTRF, memoQ, Microsoft 365 suite, Intune, Defender, endpoint management.
- Prior experience with BI/reporting tools (Power BI preferred).
- Knowledge of Microsoft Azure or other cloud environments a plus.
Support & Security:
- Demonstrated background in IT support (Tier 2+, or similar roles) in a cloud/SaaS-heavy environment.
- Strong knowledge of security best practices and regulatory frameworks (ISO, HIPAA, GDPR).
- Experience implementing and supporting compliance documentation, audits, and controls.
Soft Skills:
- Excellent problem-solving and analytical skills.
- Effective communicator with stakeholders at all levels.
- Able to work independently in a distributed team.
- Detail-oriented, proactive, and driven to automate and optimize.
Extra Points:
- Experience in the language services, localization, or SaaS/software industries.
- Prior participation in ISO 27001, HIPAA, or GDPR audits.
- Interest in machine translation, workflow optimization, or AI for language technology.
Personal Attributes:
- Problem-Solving: Excellent problem-solving skills and the ability to manage time effectively
- Communication: Fluency in speaking and writing in the English language is essential
- Team Player: Demonstrates the ability to work collaboratively within a team
- Customer Service: Maintains a strong customer service orientation to provide excellent support to end-users
- Adaptability: Ability to adapt to changing technologies and learn new systems quickly
- Detail-Oriented: Strong attention to detail for security compliance and data accuracy
- Analytical Thinking: Ability to analyze business processes and identify improvement opportunities
- Self-Motivated: Capable of working independently while managing multiple priorities
What We Offer:
- Unlimited PTO
- U.S. holidays paid
- Bonuses
- Fun extras, such as a monthly team fun hour (where we get together and play games and just hang out) and watercooler hour
- A diverse, welcoming work environment
- Opportunities for paid professional development and advancement
- Work from anywhere (as long as you have good internet)
- Regional meetup policy
Additional Information:
- This is a remote, full-time position as part of our team. You may be located anywhere in the world for this position, but must have good internet connectivity
- You must be willing to work US hours – 8:30 to 5:00 CST
- This role combines development with traditional IT support with specialized responsibilities in security, compliance, business intelligence, and process improvement
- The position offers growth opportunities
Note: This job description is intended to provide a general overview of the position and is not exhaustive. Duties, responsibilities, and activities may change based on the needs of the organization.
Unlock your potential—be the force behind seamless language technology operations!
Please upload your CV and the results of these assessments: DISC Assessment and internet speed test (click the links to access and take each one). Applicants that do not submit these results will not be considered.
