OPI Telephonic Interpreting

Do business in any language with professional interpreting services
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OPI Telephonic Interpreting

Use on-demand phone/video remote interpreting (VRI) for instant communication in any language at any time.  This  means that there is no need to schedule an interpreter in advance because there will always be one available. We also offer specialists in both medical and legal interpreting 24/7.  Our ASL VRI is also 24/7, but other VRI languages are not – yet.   It only takes a few clicks and a call is made in seconds.

Patients may feel reluctant to speak or abbreviate their communication if they feel their language skills are not adequate or if they won’t be fully understood.  This can cause countless issues in the experience they receive at your medical facility as well as their review of the service – all of which can be avoided with one easy phone call.  Deliver the best medical service you can by ensuring you truly understand all the important details.

Speed dial your way to access thousands of trained medical interpreters that cover hundreds of languages.  Do you prefer a video call for the hard of hearing or to better illustrate your point? Feel free to review our Video Remote Interpreting services.  Use of the service can be through either telephone or app and a call can be established established in seconds depending on demand and time of day.  The only requirement is an internet connection.

Never worry about internal capacity again.  Typical OPI solutions are telephone-based, require PINs and can’t integrate with your own interpreting phone systems.  We not only offer a standard telephone interpreting solution, but also a custom branded platform and app solution. State-of-the-art technology allows clients to access qualified interpreters remotely via voice or video through a mobile app such as an iPhone app or an Android app, through the web, or through the traditional phone. All communications between the client and the interpreters are encrypted and secure. A key benefit of this platform solution is that you can integrate your own internal interpreters into the system, which allows you to automatically maximize their utility, minimize costs and simultaneously offer 24/7 telephone interpreting without any additional assistance or worrying about your own internal capacity. This is the ultimate solution to an automated and managed interpreting team.

The key savings is in the overhead and time.  By having both your own interpreters and BURG Translation’s interpreters on the same platform, switching between the two is automatic and minimizes waiting time, telephone bill costs and interpreting costs.  Moreover, our management portal allows you to run statistics and track usage at your convenience.

Rigorous recruitment, training, and testing standards are at the core of our phone interpreter quality.  Most interpreters are scouted at industry-related association sites, found through advertising in ethnic language media sources, referred from other certified experts, solicitations or trade shows/conferences.  We require native-level mastery of both languages, extensive vocabulary knowledge ranging from formal language to colloquialism and slang, extensive industry-specific medical terminology and adherence to professional industry ethics and standards.  Moreover, all interpreters have at least 2 years of professional interpreting experience, a college degree or 5000 hours of experience. Most are accredited by a professional association. After review of all documentation, an interview, training and exam are conducted that includes a verbal exam, onboarding, standards for healthcare, mental health and our own company standards. Finally, there is a standard criminal background check that includes current or past convictions of child neglect, child abuse, drug, weapons, or violent offenses, which are all not tolerated.

We guarantee the quality of services provided by the interpreters. We guarantee high level of system availability and security. We also guarantee the time to answer, language availability, and that call completion performance indices will meet industry standards.

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ONE POINT OF CONTACT

With BURG you have a dedicated contact that personally manages the entire team, including any integrated services, and reviews your final deliverables to ensure high quality and satisfaction. We take great care in nurturing our relationships. The quality of our service is also measured by our ISO process. The seasoned staff at BURG knows what approach and methodology are best for complex projects, and because BURG employs the latest technology in the industry, we are able to meet your needs efficiently and cost-effectively.

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SPECIALIST TRANSLATORS

At the core of quality is accuracy. We start by hiring the best. Our recruitment standards are more rigorous than the EN 15038:2006. Below are our requirements:

  • Native speaker of the target language with near-native knowledge of the source language
  • Minimum of one college degree
  • At least 5 years’ experience as a full-time dedicated translator or editor
  • High proficiency and proven expertise and experience in specialized fields of translation
  • Success at our proprietary industry-specific translation-skills, technology and customer service tests

To us, our translators are more than just translators; they are close colleagues with whom we have been working daily for years – in some cases, for decades.

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EXPERIENCED TEAM

We are a medium-sized company. Most members of our team carry specialized skills with different types of expertise, allowing us to handle a broad range of projects to meet your needs. The average experience of a team member is over 11 years.

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STATE-OF-THE-ART TECHNOLOGY

In our industry, technology dictates our ability to perform four functions to various file types: receive, analyze, manage and translate. Between our integrated workflow system and various translation memory programs, we have the ability to efficiently handle thousands of projects per year, and deliver them on time and ready for presentation.

PROVEN PROCESS

To consistently meet the high accuracy standards of your industry, our process is a specially designed risk management approach that minimizes the probability of a translation error reaching the final version of your deliverable. We capitalize on the synergy created by the sequential use of four key components: our translator, independent editor, translation memory and trained reviewer. With each component, and our ISO 9001:2015 and EN15038:2006 corrective and preventative actions (CAPA) procedures, the probability of unnoticed errors diminishes with each project. Not all ISO processes are the same. With over five years of certification, our quality-control system has over 100 pages in documentation and is a proven process.

INDUSTRY SPECIALIZATION

Gain a strategic competitive advantage through integrated vendor management workflows.  Decades supporting your industry give us insight into your particular needs. For this reason we offer the integrated services you need at a single point of contact:

Life Sciences:

  • FDA-defined Health Literacy
  • Linguistic Validation

Legal:

  • Document Review
  • Academic Equivalency Evaluation
  • Certified Translations

Marketing & Advertising:

  • Audio/Video Translations
  • Localized SEM

Manufacturing:

  • MSDS/SDS Conversion

Publishing:

  • Multilingual Publishing

Insurance & Finance:

  • Certified Translations

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THE KNOWLEDGE CENTER

The Knowledge Center (KC) is a free resource for you to learn everything from how to write for translations and choose the right translation partner to how to manage a large website translation project. Here, we demonstrate our expertise and experience in dealing with your kinds of projects and files. Benefit from free knowledge about our industry and how to make the best decisions regarding translations.

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PROVEN SUCCESS

Industry leaders work with BURG because they feel safe putting their translation needs in our care. Since many of our clients have been with BURG for decades, they have benefited from millions of dollars in still-accumulating cost savings.

Recently we exhibited as the exclusive translations agency for the Seventh International Congress on Peer Review and Biomedical Publication, a gathering of the most prestigious biomedical publication companies and publication researchers in the world.

Your success is our success and we look forward to contributing to your firm’s future success.

REPUTATION

As the largest and oldest translation agency in Chicago, we have a long-standing reputation of being a reliable translation partner for some of the most well-established firms in the area. We are known for our focus on consistently delivering quality on-time, at a good value and with incredible client focus.  Feel free to see what some of our clients have said about us.

HIGH SPEED

We have embedded speed into our service by requiring a maximum of 1-hour response time for your requests.  Moreover, to help you manage your own timelines, we offer 24-hour project status, so you will always be kept up to date on project progress.

GLOBAL REACH

With over 80 years of business experience, we have had time to cultivate an elite corps of professional translators and editors around the world. In 2014, we translated documents ranging from scientific journal articles to websites into over 80 different languages using our global team located in over 60 different countries.

Contact us to learn more about how we can help you.

European Language Industry Association

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American Translators Association

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Globalization and Localization Association

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EN 15038:2006

TUVRheinland-certified

Better Business Bureau

BBB-accredited-business

ISO 9001:2015

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