QUALITY OF SERVICE

We take great care in nurturing our relationships. The quality of our service is measured by our ISO process. You requests for quotes will be responded to within 60 minutes. Your dedicated contact personally reviews, and is accountable for, every file delivered to you to ensure high quality and satisfaction. The seasoned staff at BURG knows what approach and methodology are best for complex projects, and because BURG employs the latest technology in the industry, we are able to meet your needs efficiently and cost-effectively.

Our Quality Policy, as stated in our Quality Manual, is as follows:

BURG Translations is committed to providing quality translations carried out by competent professional translators using the latest technology and resources to ensure prompt, economical client solutions, complemented by a full array of value-added services such as desktop publishing, localization, audio-visual processing, linguistic validation, etc.

Through the use of our international network of native language vendors and our trained staff of account and project managers, we are uniquely qualified to serve our clients’ foreign language needs and allow them to cross language boundaries with confidence in search of new markets, new resources and new possibilities.

Quality of products is assured through continuous staff training and assessment, well-defined processes and procedures, continuous monitoring of process and product, clear, open and efficient communication between BURG staff, their clients and vendors, and commitment to comply with requirements and continually improve the effectiveness of the quality management system.

In the end, the synergies of our translators, our team, and our technology allow us to focus on you and your needs. Our aim is to offer complete workflow integration, allowing us to offer maximum quality in the shortest time possible.