Why establishing a solid relationship with your translation account manager is important

Why establishing a solid relationship with your translation account manager is important

/in , , /by

As part of the process, your language service provider (LSP) should assign a translation account manager to your account. This person will be your point of contact throughout all projects, and your advocate to ensure your requirements are met. To ensure you and your company are receiving the most benefits possible from this relationship, you and your translation account manager should strive to build and maintain a trusting relationship.

This type of relationship doesn’t happen overnight, however the longer you work with your account manager, the better that person will become at anticipating your needs and delivering on your expectations. As with all trusting relationships, it’s a two-way street. One that takes clear communication on your part and that of your account manager.

Process alignment

Your company most likely has processes and workflows to foster productivity and ensure that projects are successfully delivered on time. The same is true of your LSP. Be sure to have a discussion with your account manager about their processes and workflow. Once you have an understanding of how your LSP works, talk with your account manager about integrating your workflow with the translation project workflow. This will help you identify efficiencies that can reduce cost and improve turnaround time.

Communication is key

At the core of developing a mutually beneficial relationship is communication. This is where you need to take the initiative to express your needs and expectations to your translation account manager. For example, is rapid turnaround your number one priority on a given project, or is it translation quality? By keeping your account manager informed of your needs, the more successful that person will be in meeting – and possibly even exceeding – your expectations.

Cultivate the relationship

Since creating a trusting relationship with your translation account manager is a process, working with the same LSP for all your language translation needs is the best course of action. Below are some tips on how to develop and grow a solid relationship with your account manager.

  • From the moment you sign with an LSP, aim for open communication with your translation account manager. Be sure to express your needs up front, and make sure your account manager understands them. Don’t forget to have your translation account manager explain their translation process and workflow. This will help you know what to expect in terms of turnaround time and quality.
  • Be sure to provide your account manager with reference materials. This level of detail ensures that your translation team has all the information needed to deliver quality translation. And finally, make yourself available to answer questions from the translation team about the materials provided.
  • At the conclusion of the project, be sure to provide feedback to your account manager. This step helps to ensure process improvement for future projects.

LSPs that promote solid working relationships between you and your translation account manager are the ones that provide a deeper level of personalized customer service. This not only helps to ensure that your translation projects progress smoothly through the process, but maximizes project success.

If you’d like to learn more about how BURG Translations helps you ensure high quality translations, contact us today.